Customer mania! : it's never too late to build a customer-focused company
Blanchard, Kenneth H., 1951-2005
Articles
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'The One Minute Manager' meets 'Yum!', the world's largest restaurant company, in this practical guide to making superlative customer service drive your business to success.
Main title:
Customer mania! : it's never too late to build a customer-focused company / Ken Blanchard, Jim Ballard, Fred Finch.
Imprint:
London : HarperCollins, 2005.
Collation:
x, 194 p. ; 20 cm.
Series title:
Notes:
Originally published: U.S.: Free, 2004.
ISBN:
0007210507
Dewey class:
658.8'12658.812658.812BLA
Language:
English
BRN:
1223