Customer mania! : it's never too late to build a customer-focused company
Blanchard, Kenneth H., 1951-2005
Books, Manuscripts
'The One Minute Manager' meets 'Yum!', the world's largest restaurant company, in this practical guide to making superlative customer service drive your business to success.
Customer mania! : it's never too late to build a customer-focused company / Ken Blanchard, Jim Ballard, Fred Finch.
London : HarperCollins, 2005.
x, 194 p. ; 20 cm.
Originally published: U.S.: Free, 2004.
0007210507
658.8'12658.812658.812BLA
English
1223